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Support & FAQ

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Frequently Asked Questions

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We love your questions. Here, you’ll find some of our favorites and their respective answers. Begin searching by typing in the search bar or selecting from the categories below.

How May We Help?

The Sonesta Travel Pass guest rewards program is complimentary and takes seconds to join. Simply enroll online or at any Sonesta hotel and start enjoying benefits on your first stay.

Membership levels are as follows: 

Bronze Member begins upon enrollment;  
Silver Member requires ten (10) qualifying nights in a calendar year;  
Gold Member requires twenty (20) qualifying nights in a calendar year;  
Platinum Member requires forty (40) qualifying nights in a calendar year.  

It's easier than ever to earn top-tier Platinum level benefits! Plus, once you’ve earned status in any calendar year, such status will remain through the end of the following calendar year. Just another way Sonesta Travel Pass brings you more.

As a Sonesta Travel Pass member, you are entitled to a number of benefits that start from the moment you enroll. Depending on your membership level, perks include early check-in/late checkout, complimentary room upgrades, points toward free nights, and much more. See the entire list of benefits.

Of course! Sonesta offers a status match to Silver, Gold, and Platinum in other hotel loyalty programs. All you need to do is enroll in Sonesta Travel Pass and simply contact Travel Pass Customer Care with your Travel Pass Member ID and a copy of a current membership card or statement showing your status in another hotel loyalty program.  It’s that simple.

Yes! As a Sonesta Travel Pass member, you'll have exclusive access to our Member Only rates so you always receive our best available rates when you book through Sonesta.com or 1.800.Sonesta. Members will receive exclusive member-only email offers too - but make sure you always opt-in to receive our emails.

No. The name on the reservation must match the name on the Sonesta Travel Pass account in order for stay credit to be awarded, so each person needs to sign up separately. However, you may transfer a free reward night to an immediate family member. Please see terms & conditions for full details.